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Undercover Angels in the Poconos

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Undercover Angels Deliver Joy in the Poconos

“We make a living by what we get. We make a life from what we give.” -Winston Churchill

It’s the most wonderful time of the year. But in many respects, it’s also a totally chaotic time of the year. We find ourselves pressed for time, energy and resources as we cook and bake, clean and scrub, and shop for the “perfect” holiday gifts. We do all of this while simultaneously trying to enjoy lights displays, holiday concerts, television specials and more. 

Despite all of the chaos, we all do our best to enjoy the season. But, perhaps there are even more fulfilling ways to celebrate.

The staff at both Woodloch Resort and The Lodge at Woodloch have proudly supported “The Woodloch Angel Tree” program for over two decades. Individual staff members and departments would select names and do some shopping for those less fortunate working within the Woodloch community. 

The housekeeping team at The Lodge at Woodloch decided to take it a step further.

The Lodge at Woodloch Housekeeping Team

“Before Christmas of 2022, I had a meeting with my team,” says Linda Angermann, manager. “I asked the staff if they’d be interested in donating a dollar each day from their tips in order to adopt a child for Christmas. They all agreed and were excited to do so. We raised $150 to give a nice holiday to a child.” 

Shortly after the holidays, the team met and had the idea to utilize this savings technique to span the entire year. Again, the team agreed. When the dust settled on a very busy 2023 at the Lodge, the team had raised over $2000. After a fun day of shopping, they were able to bring Christmas joy to over 15 children this year. Gifts were loaded into two large SUVs and sent on their way. 

The team even had cash to spare. The remainder was donated to the charitable efforts of KidsPeace, which provides support in behavioral and mental health needs of children, families and communities. Across the Woodloch properties, 25 “angels” and several departments were able to bring a bright and merry holiday to 50 local children.

“My entire team is amazing all year long,” says Linda. “But they shine especially bright with their generosity around the holidays.  They are looking forward to breaking the $2000 mark for 2024!!”

MEET THE TEAM: Sloaney

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MEET THE TEAM: Sloaney

Learn a little more about the wonderful folks working on our team! John “Sloaney” Sloane is our Bar Manager- he has worked at Woodloch for over 40 years in our bar and other various departments. Here is just part of his story!

Take us to the beginning- how did you start working at Woodloch?

I heard about Woodloch when I was about 14 years old. My parents had a summer home in Rowland, Pennsylvania and everyone worked at Woodloch that I became friends with. So, I went up there one day and said, “I’m looking for a job.” They rang the bell and JK (John Kiesendahl) came out. He was the dining room manager at the time. He asked me about 4 questions, including “are you able to work weekends” which I said yes, and “…are you available to work tonight?” I checked with my parents (who were in their running Chevy station wagon at the time) and told him I could work- he gave me a t-shirt and I was off to work, and never left. My parents headed to the Cuckoo’s Nest restaurant for the night and picked me up later on.

When I started, I worked in the kitchen and the pantry. In between breakfast and lunch, you’d go out and do some landscaping. They gave me the lawn mower and had me police the grounds for any litter.

I worked in the dining room for a bit, then I was a cocktail waiter and bar back. I liked the bar because it changed every day, you never knew what to get ready for. It was always different and it still is. You never knew where the crowd was going to go. It made the days exciting and they went FAST.

What is your favorite part of the job?

My favorite part of the job is getting everything all set and organized and prepped and ready to go for a big crowd. When everything goes right, hearing positive comments and interacting with guests makes the night go a lot smoother.

My family has had all of our functions here. I met my wife as a guest. She always dreamed of having a wedding at Woodloch, so we did. Plus, the baptisms of both our children and all kinds of birthday parties. We had get togethers celebrating my mom and dad when they passed. Woodloch has been a part of so many of life’s memories. Plus, meeting both guests and staff I still keep in touch with. It’s like it’s true when they say it’s kind of like having a big family.

Outside of work, what are your favorite activities and hobbies?

I really enjoy the outdoors. After working indoors all the time (with the exception of pouring cookout beers) I enjoy being outside. Around the house, I do all kinds of landscaping things. I build rock walls, I dig flower beds, and then my wife plants stuff in them. And basically, it becomes a deer salad bar.

I also love going out and trying new restaurants, going out to check out new bars and coming up with new ideas. I’m constantly thinking about different things that could possibly be adapted to Woodloch. I also work as a consultant for restaurants, passing along my knowledge with bar layout and the new trends we see. It keeps my mind active!

The annual “Sloaney’s St. Patrick’s Day Parade” has become a bit of a local legend. How did it start?

My dad and I used to go to the big St. Patrick’s Day parade in Manhattan. At the time, he was a teamster, and they used to march in the parade, but most of the time, we just wound up in a social club in Brooklyn with my sisters dancing for coins, and me telling jokes.

When my dad retired, he moved up to the area and became a full-time resident with me. He didn’t feel up to heading to the big parade, so we put him in the back of my pickup truck, and we started at my old house down the road and stopped at Woodloch’s pool and had a drink. Then we stopped at The Inn and had another drink. Then we stopped at the Nightclub for one more before heading home. The first year, it was just me, my wife Donna, and our dog. We called all the people along the lake road and they came out and sat by the end of their driveway. Since then, it’s grown.

It’s a good mixture of guests, staff and the local community. Everybody gets into it. It’s uplifting, especially in March. We all have cabin fever after the winter. We pick a grand marshal every year- either someone from my family or a local celebrity of sorts. We’re up to the 24th year, and I know a lot of people look forward to it!

What’s the most memorable Theme Night you can remember?

I remember the Circus Theme Night (1984). Dining room servers were dressed as clowns, bar staff were dressed as circus “roustabouts,” and there was a big circus caravan with all kinds of characters in the parade.

We made one of our first kid’s drinks that night- a Shirley Temple with a special balloon tied to the straw. The first night, we didn’t anticipate the popularity and ran low on balloons early on. Aunt Mary and Uncle Harry jumped in to blow up more balloons for us to help keep up with demand. I apologized, but Harry was more than happy to help after seeing how well they sold! The Theme Show was memorable as well. There was even a trapeze set up right in the middle of our North Lodge. Lots of great fun with Randy Barnes and the rest of “The Company.”

Let’s grab a drink at the bar – what are the three best beverages you’d recommend?

The first one that comes to mind is our Bloody Mary, which we use our own homemade Bloody Mary mix. We’ve tried using other mixes through the years, but our original Woodloch recipe is just too hard to top.

Wes, one of our bartenders, invented a new drink a few years back. It’s a “Tiddlywink”, with Absolut Raspberry, Malibu rum, lemonade, and cranberry juice. And of course my personal favorite- an ice cold bottle of Miller Lite.

Be sure to say hi to Sloaney on your next Woodloch visit!

MEET THE TEAM: Tess

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MEET THE TEAM: Tess

Learn a little more about the wonderful folks working on our team! Tess is our Operations Manager- she has worked at our Front Desk and with our guests for over 30 years- here is her story!

How did you start working at Woodloch?

I grew up in this area but had never heard of Woodloch. After I started a family in the Philadelphia area, I spent time living and working in other places. I ended up coming back to this area in 1984 because I was raising two young children, and I wanted to be closer to the rest of my family.

I knew someone in the kitchen at that time and they told me the dining room was better than the front desk because the girls at the front desk were “stuck up.” I interviewed with the dining room manager and was told I’d be a good fit for the front desk HA! I started there in December of 1984 and really enjoyed it. As it turns out, the girls were not stuck up. Over the years, I worked in many different departments including the dining room and the bar as well as serving as the purchasing agent here.

What is a typical day like?

There is no typical day, and that’s what I like most about this job. Every day truly is different, and you never know what it’s going to be like. After 38 years, I still never get bored working here. In hospitality, I’m always meeting lots of new people… guests and staff alike!

What are some of your favorite hobbies?

I love spending time with my kids and grandkids! I also enjoy biking and doing yoga.

What is your favorite part of the job, and why?

My favorite part of the job is watching new staff members start here and see how they grow and develop working in a place where they’re really cared for. At Woodloch, employees are
loved, nurtured, and encouraged to grow. It is wonderful seeing them become happier, stronger, and wiser people. And while it’s bittersweet seeing a team member leave to go to a different department or new job opportunity, we love celebrating in their success and watching them advance on to what is best for them.

The most inspiring part of my job is meeting all of the guests. It’s amazing to hear their stories, whether they’re vacationing to celebrate something wonderful or they’re going through something challenging, and family is healing.

Guests comment time and time again about how amazing our staff is. They genuinely seem to enjoy working here and doing what they do. Our hospitality is authentic, and you don’t find that everywhere. Guests become friends; relationships are built over the years, and you look forward to seeing them.

What are some of the most memorable experiences you’ve had with guests over the years?

One night months after September 11th, I received a call from a guest who wasn’t happy at another local resort, and she wanted to stay at Woodloch with her family instead. I was able to get them a reservation, and I checked them in later that evening. I saw them over the course of the weekend having a great time.

When they checked out, they gave me a small stained glass angel figurine. We used to sell them in the gift shop. They thanked me and told me what an incredibly special trip this was for them. They had three teenage sons and their two-year-old niece with them. As it turned out, their brother in-law had been killed as a first responder in 9/11, and his wife had died of
cancer, leaving the little girl in their care. They were so overwhelmed with emotion that they were able to have such a special vacation that everyone could enjoy as a new family unit.


Another time, four ladies and 12 children appeared hoping to have dinner at The Inn when I was working one night. We were completely sold out and had no room to seat them; at the time, the downstairs level at The Inn was not being used a dining room. However, they really needed a place to eat so I spoke with the kitchen and dining room teams who said that they would prepare pizzas and chicken fingers for the group. We set up a table for them downstairs so that they could enjoy their meal together. I came to find out from one of the
ladies that all of the children had been orphaned after 9/11.

If you had to choose one thing, what’s the best part about working at Woodloch?

The people – hands down! I love my coworkers, the Kiesendahl family, the guests. I feel so fortunate to have worked here all these years and have been exposed to things that I might not have otherwise. I have had the privilege of meeting guests and staff from diverse cultures and backgrounds. I have personally learned and grown so much since I started here 38 years ago.

Be sure to say hi to Tess on your next Woodloch visit!

Woodloch Play Days

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Woodloch introduces company “Play Days”

Woodloch has always had a goal of making guests feel “as if they are company in our own home.” So it’s only fitting that our staff feels at home as well! They are proud to announce their “Woodloch Play Days” initiative, so employees can enjoy that hospitality themselves.

The program allows Woodloch Resort, Woodloch Springs and The Lodge at Woodloch workers to enjoy a day of fun and / or relaxation at the resort with up to 4 loved ones in company- we are a family resort, after all!

In addition to enjoying quarterly Play Days, Woodloch plans to incorporate morale nights, pick-up sporting events, and even our famous Haunted Walks and Festival of Lights into the program.

“Creating strong bonds between our Woodloch Family has always been one of the factor’s that allows us to provide such a unique and special experience,” says Brad Kiesendahl, President. “This program allows staff and family members to enjoy a day on the Woodloch Pines property to have fun- in addition, it gives you first-hand experience of the impact our hospitality provides for our guests.”

We’re always hiring! For more on career opportunities and benefits with Woodloch, please visit woodloch.com/jobs!

The Book of Randy

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Randy Barnes from Woodloch

Woodloch Icons: “The Book of Randy”

It’s funny how things sometimes just work out.


For over 50 years, Randy Barnes has been a staple at our resort. Whether he was incognito as one of his famous characters or simply greeting guests with a “welcome home” at arrival dinner, it’s safe to say that our resort simply wouldn’t be the same without him.

Woodloch’s story is one full of what can only be called “happy coincidences”- and Randy’s path to our resort is no exception.

In March of 1969,

a young and springy John Kiesendahl was frantically scurrying about the Kappa Sigma fraternity house at Cornell University. He was trying to track down some last-minute help for a banquet at his father Harry’s resort in Hawley, PA. Even though Randy had never even heard of “the Pocono Mountains,” he was always up for an adventure. So, he went.

One of the best things about our resort during the winter is an (over)abundance of SNOW. Mother Nature’s grand scheme is irrelevant when you’ve got

“John drove us down on Friday afternoon and I helped with this silly game in the North Lodge called ‘horse racing.’ On Saturday, I helped with snow tube races on the lake and helped prepare for the banquet of 100 people- filling ice buckets, washing glasses, and cleaning ash trays. I helped cook bacon and eggs the following morning for breakfast.

When it was time to head back to school, Uncle Harry gave me money. I couldn’t believe I was getting paid for it!”

Our favorite horseracing DJ, Randy
The iconic Randy Barnes

Randy’s previous jobs were in heavy construction-

pouring concrete and lots of heavy lifting. Enthralled by what he had just experienced, Randy was all-too-eager to accept a summer job at Woodloch tending bar, as he had just turned 21. After about 5 or 6 weeks of the summer season, he approached Uncle Harry about working at Woodloch full time.

Harry agreed- on the condition that Randy make the trek to Woodloch every weekend for the rest of the school year. “I commuted to Woodloch every weekend through my senior year- I graduated on a Monday and was ready to start full-time on a Wednesday. That gave me a whole day to find a place to live, move in and get settled.”

Randy would soon do just about every duty the resort required- in those days, everyone pitched in everywhere. He cleaned rooms, did dishes, cut firewood, waited tables, carried luggage and more. JK returned home from the Navy and found Randy working behind the bar, but he quickly realized he belonged out front of house with the guests. John created the role of “Social Director” and the rest is history.

“I loved entertaining our guests. Whether it was in our Staff and Theme Shows, teaching water ski classes, competing in Olympics, playing some bocce ball or suiting up as one of his famous characters for ‘You Be the Judge,’ people were always my favorite part of the job. I’ve met SO MANY FANTASTIC HUMAN BEINGS.”


His favorite memory- hands down-

was meeting his wife Lainee when she took a job in the dining room. They’ve been married for 49 years and have resided in Hawley ever since, though he has recently become a “snow bird” with a Florida winter migration. Now enjoying semi-retirement, Randy keeps busy with visiting family, including weekly Skyping with his adopted family in Poland. He is one of the biggest bookworms you’ll ever meet, and enjoys woodworking as a hobby- though he is the first to call himself “an amateur.”


Whether it’s your first visit to our resort or you’ve simply lost count, be sure to give Randy a visit. You’ll certainly be glad you did.

Filed Under: community, employment, Entertainment Tagged With: Hawley PA, pocono mountains, poconos resorts, Poconos Vacation, Resorts in Pennsylvania

Lending a Helping Hand: Waiting For the Workforce to Return

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Lending a Helping Hand: Waiting for the Workforce to Return

Shared by Nancy K. Bloch, ShopTalk20/20 Consultant and Co-founder

I just returned from working in the prep kitchen at Woodloch Pines for a few hours, which I haven’t done since I was 16 years old. After getting through the Covid-19 pandemic our family business now has an incredible demand from our guests to come back and enjoy being by Lake Teedyuskung and to take part in all of our activities and enjoy our personalized hospitality. But, now we cannot get enough help!!

Being part of a hospitality family during the pandemic has been particularly challenging and has been a true test of character. We have nine family members working in the business, and trying to decipher all of the protocols and mandates this year was a constant battle. Trying to keep staff safe and manage the safety of our guests through all of the uncertainty was very stressful.

I truly worried about the health of my family members beyond getting the dreaded disease… It was more about their blood pressure and possible heart attacks!

However, our overall strategy was to carefully follow all of the CDC recommendations and the state of Pennsylvania mandates to assure everyone’s safety. And the heart warming, silver lining was that our guests WANTED to venture out and come back to Woodloch. When they arrived, they felt safe. Because of our careful adherence to these mandates, they actually enjoyed all of the innovations that we instituted during COVID, for example outdoor eating locations throughout the property bringing everyone even closer to nature; outdoor entertainment with live music and stages throughout the property and wonderful new outdoor lighting in the trees; firepits in many new locations with golf carts driving around serving drinks and offering s’mores. We truly transformed our operation and offered the gift of “fun” during a very difficult and sad time for our country.

So, we are making our way back, and it will take quite a while to make up the financial losses. It seems it will take even longer since we don’t have enough staff to allow us to book all of our rooms. The demand is definitely there, but we have to “hold back” until more people want to come back to work. So, I will continue to volunteer wherever I can be helpful, and more people can come to enjoy our beautiful spot in the mountains by the lake and take in our warm hospitality.

Things ARE definitely getting better but it has truly been a very long 15 months for the hospitality industry.

Filed Under: employment

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