A Unique Culture in the Pocono Mountains
Find your niche with the employee culture at Woodloch; a Legacy Resort Collection
The culture at Woodloch is embedded into every thing we do
The 10 Principles of Hospitality
The Ten Principles of the Culture of Hospitality
- Always greet guests first — never pass a guest without saying hello.
- Take pride in your appearance.
- Be enthusiastic, walk and talk with energy — enthusiasm is contagious.
- Be observant. Be sensitive. Be attentive.
- Treat guests the way you would like to be treated when you are on vacation.
- Treat co-workers with the same respect and courtesy as we treat our guests.
- Strive to serve consistently quality food combined with outstanding service.
- Be honest and trustworthy.
- Maintain high standards of cleanliness. Pitch in to maintain high standards of appearance of grounds, room and building maintenance.
- Work together as a team.
Character of our Employees
We all share similar characteristics here at Woodloch. We work hard to be great at our jobs. We’re passionate about what we do and why we do it.
Woodloch’s Purpose
We are family.
A family of all shapes and sizes. Family of blood. Family of bond. Family of friendship….
And it’s our family’s purpose, to serve families.
We want these families we nurture to grow closer together. We will do everything in our power, as a solid unit, as a team, as a family, to transform others’ lives. We want to be the catalyst for how they communicate, engage, and relax. To be a sanctuary from their everyday hurdles. We will make every family better for having spent their valuable time with us.
Because we are family.
Employee Crisis Fund at Woodloch
At Woodloch, we believe in lending a hand to our work family and our local community. Throughout the year, Woodloch hosts various fundraisers that contribute to our emergency fund. Here are just a few:
- The Crisis Fund Show | Our annual variety act show put on by our many talented staff.
- The Polar Plunge | How much money for charity would it take to make you jump in a frozen lake?
- Furniture Sales | When our housekeeping department has turned over used furniture, they sell it for a small cost and that goes to our Crisis Fund!
