Your Woodloch Reservation Confirmation

Your deposit is refundable upon receipt of cancellation fourteen (14) days prior to your arrival date, less a $25 administrative fee (Effective 3/1/27 this fee will increase from $25 to $50).  If your cancellation is received less than fourteen days in advance, we will hold your deposit for a future reservation, which must be made within two years.  Cancellation with less than five (5) days notice will result in forfeiture of deposit.  In the event of a no-show, late arrival, or early departure you are responsible for the full value of the stay. 

Resort casual is recommended. At dining locations, footwear is required and no exposed bathing suits (cover-ups needed).  For our Theme Nights, jackets are optional, collared shirts are required; no tee shirts.

Please be prepared to present a valid form of ID and CREDIT CARD at check-in, as the use of DEBIT CARDS will place a hold on your bank funds. This hold starts at $100 and can be up to double the total amount of your stay, and holds typically stay in place from 5-15 days (time varies per your financial institution’s policies).  Please note that Woodloch is not responsible for overdraft charges resulting from holds placed on your account by your financial institution.  Debit cards can be used for advance deposits and for final payment upon check-out with no holds.

CitiBank MasterCard Users: Using your card at check-in will authorize a $100 hold on your account. Upon check-out, an additional authorization for the total amount of your stay will be placed on your account. This hold will reduce available credit to you and the hold will not be released until the end of your billing cycle (per CitiBank’s policy).  Please consider using an alternate credit card at check-in to avoid this hold.

Due to American Express’ pre-authorization policy, we are unable to accept American Express Gift Cards at any terminal on our property. We apologize for any inconvenience.

Woodloch Pines:     731 Welcome Lake Road, Hawley, PA 18428
Woodloch Springs:  1623 Route 590, Hawley, PA 18428

Woodloch endeavors to maintain and confirm accurate pricing when available for all stays, services, and additional amenities, whether in verbal or written form. Woodloch reserves the right to refuse, cancel, modify, or update any reservation, whether confirmed or unconfirmed, due to (but not limited to) the following reasons: pricing errors, lack of availability, human error, resort closures, changes or additions of supplemental charges such as taxes, resort fees, service charges, gratuities, occupancy charges, etc. In the event of a cancellation due to closure or lack of availability, your deposit will be refunded in full.

In the event of any damage to any property or accommodations above normal wear and tear, the guest will be responsible for any costs associated with repair or replacement.  In the event that smoking is detected in any accommodations, a $300 smoking fee will be added.

An initial and advance deposit via valid credit card is required to confirm a reservation.  An additional deposit may be required prior to check-in at a later time. 

Only registered guests of Woodloch are permitted access to The Pines and The Springs properties and any accommodations or amenities.  Woodloch requires all names and any relevant information to be provided and finalized up to five days before arrival to ensure that all guests are registered properly.

Requests for specific accommodations can be noted, but are not guaranteed.  Woodloch reserves the right to make changes to your accommodation based on extenuating circumstances, such as but not limited to maintenance issues, guest conflicts, and acts of God (i.e.: extreme weather).  Confirmed accommodations may be substituted with accommodations suitable for the total number of occupants at the price confirmed at the time of booking.  Please note that all accommodations are non-smoking and detection of smoking in any room or house will result in an assessed smoking fee. 

Please note that WiFi and streaming/cable television are third-party services provided complimentary to you. No compensation will be given in the event of service interruptions.

Woodloch is proud to participate in the Green Lodging Partnership with the Delaware Highlands Conservancy. A $3.00 donation will be added to your guest bill at check-out, but can be removed upon request. We sincerely hope that you will join us in preserving our area’s natural resources and thank you for your donation. For more information, please visit www.delawarehighlands.org.

Woodloch activities will require sign-ups through the Woodloch App!  Please download through the App Store for Apple devices or the Google Play Store for Android devices.

Looking to enhance your stay with specialty items? Click here for information on custom cakes, gift baskets, and more!

We invite our guests to play golf at our championship course at The Springs at Woodloch, located less than 2 miles from the resort. Tee times may be arranged 30 days in advance by calling the Pro Shop at (570) 685-8102. Green fees are not included in your package price

Woodloch transportation may be arranged for you, please speak with your reservationist for more information.

Woodloch’s tri-property car service. Serving The Pines, The Springs & The Lodge At Woodloch

(Up to 6 people for $20 per ride, 7 to 20 people for $40 per ride.)

Use member billing or room charge to pay (guests and members only.)

Children require seating in accordance with the law in order to ride. Safety seats must be provided, installed, and removed upon arrival by child’s guardian.

CALL 570.685.8000

Service Animals: Woodloch adheres to Title II and Title III of the Americans with Disabilities Act and all service animals as defined by the ADA are welcome at The Pines and The Springs.  Service animals must accompany their handler at all times and must remain under control of their handler at all times.  

Support Animals: Guests wishing to bring a support animal, comfort animal, or therapy dog to the resort must provide an ESA letter written by a Licensed Mental Health Professional containing the Health Professional’s license type, date of license, license number and issuing state.  A statement from the animal’s vet confirming the animal’s current health, vaccinations, and demeanor must also be provided.  These references must be provided prior to two weeks of arrival and can be sent to room.reservations@woodloch.com with the full guest’s name and confirmation number provided.  There is an applicable $300.00 non-refundable fee.

Pets: Pets are not allowed on the Woodloch Pines property. We do have some pet-friendly houses at our nearby property, Woodloch Springs. There is an applicable $300.00 non-refundable, deep pet-cleaning fee for up to 2 animals. Pets must be crated, caged or in the garage area when you are away from the rental home.  Pet-friendly homes can only be reserved over the phone at this time; please see below.

Reserving Pet-Friendly Accommodations:

The pet friendly homes must be reserved in advance of your stay and are subject to availability at the time of booking by calling 570-685-8000 option #1. If you fail to make proper arrangements in advance, Woodloch reserves the right to deny overnight accommodations with forfeiture of deposit. If we are able to change your accommodation type and the home has a different price, you will be charged the difference. If a pet is discovered in your accommodation that was not disclosed to us, you will be charged our standard pet fee of $300 plus an inconvenience fee of $1000.  We ask that all guests are mindful of our policy as having an animal in a non-approved home could severely impact another guest’s stay.  We thank you for your cooperation in this matter.  

Please note that in the instance of any animal that is disruptive, threatening, aggressive, or out of control, Woodloch may request that the animal be removed from the premises.  In the event an animal causes damages, fees may be charged to either the owner, handler, or the person responsible for the reservation.  

These are a list of photographers Woodloch recommends, not that are employed by Woodloch. Arrangements should be made in advance with photographers directly.

• Harmony Renee
  570-493-6751
  harmony@harmonyrenee.com
• Natalie Parry
  717-304-8928
  natalieparryphoto@gmail.com
• Samantha Derrick Photography
  570-977-2346
• Alicia Sanseverino
  Aliciasanseverinophotography@gmail.com

Spa reservations at The Lodge at Woodloch can be made 14 days in advance by calling 570-685-8000, option #2. Reservations for treatments are based upon availability, and booking a stay at Woodloch Pines or Springs does not guarantee access or treatment reservations at the Lodge at Woodloch.  Ages 16 and up only.

Woodloch allows for the onsite delivery of groceries and third-party baby gear rentals. Please note that Woodloch is unable to accept or store any deliveries on your behalf, and you must be present to accept delivery.  Arrangements for deliveries should be made directly with the provider of services, and it is required that any day of check-in deliveries be scheduled for after the guaranteed check-in time for your particular accommodation (either 5 PM or 6 PM). Woodloch is not liable for service and/or delivery delays.

Guest Registration at Woodloch Pines Resort (available 24 hours).

Please be prepared to present a valid form of ID and a valid credit card at check-in.

We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.

Locker rooms and changing facilities are available before check-in and after check-out as needed.

Special Diets

Special Diet Restrictions – Special Diet Restrictions – If you have any food allergies or special diet restrictions, please contact us by email at specialdiets@woodloch.com as soon as possible.  Please provide at least seven days’ notice for any special requests.

The 18% service charge included in your bill covers use of resort amenities and included services. Gratuities for staff are not expected nor required for any services included in your stay. Gratuities for bar service, luggage assistance, or any other package incidentals are not included. In the event that you experience exceptional service, gratuities are gratefully accepted. An initial and advance deposit via valid credit card is required to confirm a reservation. An additional deposit may be required prior to check-in. A valid credit card is required at check-in and guests must present a matching and valid I.D. at check-in.

For your convenience, daily room make-ups are available for The Pines at Woodloch American Plan guests only.  Fresh linens and refuse removal can be arranged at any time with the Front Desk.  If staying at The Springs at Woodloch or on a Non-American Plan reservation, housekeeping services can be purchased for an additional charge.

Pack & Play rentals are $30 plus tax for your stay.

Rollaway bed rentals are $50 plus tax for your stay with a maximum of two rollaways per accommodation.

Microwave rentals are available at $20 plus tax for your stay.  

We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.

Locker rooms and changing facilities are available before check-in and after check-out as needed.

The Woodloch Guest Home Reception Center is located outside of Woodloch Springs on Route 590.  Hours are 8 AM to 4 PM Saturday to Thursday and 8 AM to 7 PM on Friday.  If arriving after these hours, please check in at Woodloch Pines.

Please note: If staying at Woodloch Springs, you will be located approximately two miles away from Woodloch Pines and will be required to use your own vehicle to travel between properties.

Please be prepared to present a valid form of ID and a valid credit card at check-in.

The 18% service charge included in your bill covers use of resort amenities and included services.  Gratuities for staff are not expected nor required for any services included in your stay.  Gratuities for bar service, luggage assistance, or any other package incidentals are not included.  In the event that you experience exceptional service, gratuities are gratefully accepted.  An initial and advance deposit via valid credit card is required to confirm a reservation.  An additional deposit may be required prior to check-in. A valid credit card is required at check-in and guests must present a matching and valid I.D. at check-in.

Meal reservations are made by calling 570-685-8002. Due to limited space in our dining rooms, please call in advance of your arrival. Reservations and/or Dining Room preferences are subject to availability and not guaranteed.

Meal reservations are needed only for meals not included in your package. No reservations need to be made for any packages that include meals unless otherwise stated.

Vacation rentals are privately owned; therefore, floor plans and décor vary. Particular homes are not guaranteed, and guest homeowners have first preference to their home. In the event that a homeowner chooses to take their home, Woodloch reserves the right to substitute suitable accommodations based on the number of total occupants.

Pack & Play rentals are $30 plus tax for your stay.

Rollaway bed rentals are $50 plus tax for your stay with a maximum of two rollaways per accommodation.

Microwave rentals are available at $20 plus tax for your stay.  

Daily housekeeping services can be purchased for an additional charge.

We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.

Locker rooms and changing facilities are available before check-in and after check-out as needed.

The Woodloch Guest Home Reception Center is located outside of Woodloch Springs on Route 590.  Hours are 8 AM to 4 PM Saturday to Thursday and 8 AM to 7 PM on Friday.  If arriving after these hours, please check in at Woodloch Pines.

Please note: If staying at Woodloch Springs, you will be located approximately two miles away from Woodloch Pines and will be required to use your own vehicle to travel between properties.

Please be prepared to present a valid form of ID and a valid credit card at check-in.

Special Diets

Special Diet Restrictions – Special Diet Restrictions – If you have any food allergies or special diet restrictions, please contact us by email at specialdiets@woodloch.com as soon as possible.  Please provide at least seven days’ notice for any special requests.

The 18% service charge included in your bill covers use of resort amenities and included services.  Gratuities for staff are not expected nor required for any services included in your stay.  Gratuities for bar service, luggage assistance, or any other package incidentals are not included.  In the event that you experience exceptional service, gratuities are gratefully accepted.  An initial and advance deposit via valid credit card is required to confirm a reservation.  An additional deposit may be required prior to check-in. A valid credit card is required at check-in and guests must present a matching and valid I.D. at check-in.

Meal reservations are made by calling 570-685-8002. Due to limited space in our dining rooms, please call in advance of your arrival. Reservations and/or Dining Room preferences are subject to availability and not guaranteed.

Meal reservations are needed only for meals not included in your package. No reservations need to be made for any packages that include meals unless otherwise stated.

Vacation rentals are privately owned; therefore, floor plans and décor vary. Particular homes are not guaranteed, and guest homeowners have first preference to their home. In the event that a homeowner chooses to take their home, Woodloch reserves the right to substitute suitable accommodations based on the number of total occupants.

Pack & Play rentals are $30 plus tax for your stay.

Rollaway bed rentals are $50 plus tax for your stay with a maximum of two rollaways per accommodation.

Microwave rentals are available at $20 plus tax for your stay.  

Daily housekeeping services can be purchased for an additional charge.

We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.

Locker rooms and changing facilities are available before check-in and after check-out as needed.

The Woodloch Guest Home Reception Center is located outside of Woodloch Springs on Route 590.  Hours are 8 AM to 4 PM Saturday to Thursday and 8 AM to 7 PM on Friday.  If arriving after these hours, please check in at Woodloch Pines.

Please note: If staying at Woodloch Springs, you will be located approximately two miles away from Woodloch Pines and will be required to use your own vehicle to travel between properties.

Please be prepared to present a valid form of ID and a valid credit card at check-in.

The 18% service charge included in your bill covers use of resort amenities and included services.  Gratuities for staff are not expected nor required for any services included in your stay.  Gratuities for bar service, luggage assistance, or any other package incidentals are not included.  In the event that you experience exceptional service, gratuities are gratefully accepted.  An initial and advance deposit via valid credit card is required to confirm a reservation.  An additional deposit may be required prior to check-in. A valid credit card is required at check-in and guests must present a matching and valid I.D. at check-in.

Meal reservations are made by calling 570-685-8002. Due to limited space in our dining rooms, please call in advance of your arrival. Reservations and/or Dining Room preferences are subject to availability and not guaranteed.

Meal reservations are needed only for meals not included in your package. No reservations need to be made for any packages that include meals unless otherwise stated.

Vacation rentals are privately owned; therefore, floor plans and décor vary. Particular homes are not guaranteed, and guest homeowners have first preference to their home. In the event that a homeowner chooses to take their home, Woodloch reserves the right to substitute suitable accommodations based on the number of total occupants.

Pack & Play rentals are $30 plus tax for your stay.

Rollaway bed rentals are $50 plus tax for your stay with a maximum of two rollaways per accommodation.

Microwave rentals are available at $20 plus tax for your stay.  

Daily housekeeping services can be purchased for an additional charge.