FAQ 2017-09-18T16:19:30+00:00

FAQ | Frequently Asked Questions

Information regarding Woodloch Pines Resort and Woodloch Springs Guest Home Rentals and Country Club.

On our Website (Woodloch.com) under the “Learn More” tab or by clicking here.
Check-out is 11:00 AM at all properties unless otherwise specified.  Guaranteed check-in time is 5:00 PM on Monday-Saturday, and 6:00 PM on Sunday or holidays.
We accept credit cards, cash, and checks.
We’re so glad you asked… We’ve tirelessly compiled a list of what you should ALWAYS bring, what you should seasonally bring, and what you don’t need to worry about. Click here to read it in all its glory.
Our resort is a family-friendly campus, therefore, we have dress and conduct policies that we enforce for the safety and comfort of our guests.  Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, excessive rowdiness, excessive noise, and all other actions that negatively impact our guests or staff will not be permitted.  We reserve the right of expulsion from the facility without refund for anyone who does not comply with this policy.
Contact information is listed under the “Learn More” tab at Woodloch.com or by clicking here.

Address: 731 Welcome Lake Road Hawley, PA 18428.
Phone number: 570-685-8000.

Pets are not allowed on the Woodloch Pines property. We do have some pet friendly houses at our nearby property, Woodloch Springs. There  is an applicable $250 pet fee for the first animal, with an additional $50 for a second animal; max of two animals.
Smoking is not allowed in our rooms or houses. Additional housekeeping (scrubbing walls and furnishings and shampooing carpets and drapes) due to the presence of cigarette smoke will result in an additional charge to your bill. We have designated outside smoking areas on property.
Dress is generally casual in our main dining room. During all meals, shoes and shirts are required, and bathing suits are not permitted. T-shirts, baseball caps or knit hats are not permitted during dinner. On Theme Night, collared shirts are required. Our Theme Nights are typically Wednesdays and Saturdays year-round, with exceptions during certain holiday packages and the summer.
We suggest bringing a day bag with essentials for your arrival day, that way you can take full advantage of the activities before your room is ready.
Yes, it’s free of charge and will appear on your Wifi capable device as Guestlinx. There is no password for access.
We offer an array of 30 plus scheduled activities daily as well as resort amenities. See them all here.
The Main Dining Room at Woodloch Pines Resort, this is where you eat while staying on our meal plan. Other options include our on property deli in The Country Store; The North Lodge snack bar; The Market convenience store, deli, and gas station; The Woodloch Springs Club House, offering two restaurants, The Grille room and the Overlook Restaurant as well as our Vista dining room. During our peak season The Inn at Woodloch is open, for our guests staying at Woodloch on our meal plan as well as the Beach Grille and Pool snack bar. For more details, click here.
Woodloch is not responsible for lost, stolen, or damaged items.
We do offer tours. If you are interested in a tour, please call our reservations department so that we can schedule one for you, or click here.
Yes. Please display a Woodloch parking pass on your vehicles at each of our three properties.
Unfortunately, we do not offer day passes to use the activities on Woodloch Pines property.  This is a privilege reserved exclusively for our overnight guests.
Yes. The Woodloch Pines shuttle runs from 8am until late-night, daily on the Woodloch Pines property only and makes stops at all building entrances at approximately 15-minute intervals, but with multiple buses running at a time, it’s unlikely you’ll need to wait this long. Unfortunately the shuttle does not travel to Woodloch Springs or The Lodge at Woodloch.
There is a fitness center above the Pool in Springbrook on our main resort property. There is also the Springs Sports Complex located at our nearby sister property, Woodloch Springs.
Yes. There is an ATM located outside of the Heritage Night Club on the Woodloch Pines property and also one located inside The Market at Woodloch.
In most cases with some limitations.
We offer special rates throughout the year. These can be found on our Rates & Packages page or by signing up for our monthly email, here.
Outside alcohol is permitted on all of our properties. Sale and/or consumption of alcohol to anyone under the age of 21 is prohibited and against state and federal laws. PA laws prohibits outside alcoholic beverages in our dining rooms, pool areas, beach or sports bar, or anywhere alcohol is sold.
Yes. Tipping is appreciated as this is not included in the gratuity portion of your bill.
Please notify the Front Desk by 11am if you would like to secure a sitter for that evening. They can also provide you with rate information.
Woodloch Pines guests can book appointments for a midweek treatment 30 days in advance and weekend treatments 14 days in advance by calling 570.685.8553 for the Spa Concierge, based on availability at The Lodge at Woodloch.  Spa reservations provide access to the spa and water facilities 1 hour prior to the treatment and 1 hour after.  Please note that activities, classes, and exercise facilities are reserved exclusively for guests of The Lodge at Woodloch.  For other questions regarding spa treatments and availability, please contact The Lodge at Woodloch directly or click here for more.

Yes, if your party has 20 or more adults (age 20 or older) you may qualify for group rates depending upon your desired dates.
Available 24/7 through our online booking engine or call our reservations department from 8:00 am- 8:30 pm EST Mondays through Fridays and from 8:00 am- 5:30 pm EST on Saturdays and Sundays.
Classic Standard, Deluxe Lakeview, Edgewater Suite, Country Suite, details are available for each room type by clicking here. We also offer guest home accommodations at Woodloch Pines Resort and nearby Woodloch Springs.
Homes on both our properties are fully equipped. Everything you need is in your house from linens and towels to dishes and soaps. Daily housekeeing is only available when staying on our inclusive American Plans. Staying in a house at either Woodloch Springs or our Main Resort property entitles you to full access to all activities, resort amenities, and nightly entertainment.
Yes, all our homes are fully equipped for your stay.
Yes, dish soap is provided in all rooms/houses with kitchens or by calling the Front Desk by dialing “0” from any in-house phone.
Your deposit is refundable, less a $25 administrative fee, upon receipt of cancellation notice thirty (30) days prior to your arrival date. If your cancellation is received less than thirty (30) days in advance, we will hold your deposit for a future reservation, which must be made within two years. Cancellation with less than five (5) days notice will result in forfeiture of deposit.
15% gratuity will be added to your account and is shared among all service staff, with the exception of luggage and cocktail/bar staff.
Occupancy in our guest homes are between 6 and 12 people, including children, depending upon the Guest Home you occupy. If the maximum occupancy limit is exceeded, an additional per person, per day, charge will be applied.

With so much going on, it’s helpful to have a Woodloch Activity Sheet. You can find one at the Front Desk, your breakfast table, on Woodloch TV or even download it straight to your mobile phone using the QR Code on the map or by clicking here.

Please take note that many of our activities only occur once during your stay, and many of our amenities will be open at later times.

Anywhere there’s water- towels are provided for you. Towels provided are standard size. Please pack your own, if you prefer a larger beach towel.
The indoor pool at Woodloch Pines is open from 10:00am to 9:00pm and the outdoor pool is from 10:00 am to 6:00 pm unless otherwise specified. The pools at the Woodloch Springs Sports Complex open at 6:00 am for adults only and then are open at 10:00 am to 9:00 pm for all ages, unless otherwise specified. These hours are subject to change.
You must be 14 years of age or older to utilize our hot tubs, wth the exception of a Junior hot tub at the Woodloch Pines pool that is reserved for children ages 7 and older and it is set at a lower temperature for their safety.
There are female, male, and family locker rooms in our Woodloch Pines pool area. There are male and female locker rooms at the Woodloch Springs Sports Complex.
For everyone’s safety and convenience, only food and drinks sold at the outdoor pool at Wodloch Pines and the Sport Complex are permitted.
Activity Bracelets…  In order to assure that only Woodloch guests are using our facilities, activity bracelets are given to our guests upon check-in during peak packages. The bracelet allows Woodloch guests access to all activities and amenities as well as evening entertainment.

Teen Activity Bracelets… Any teenager in your group should receive a “Teen Bracelet” upon check-in. If they do not receive one, please stop at the Front Desk. Some events and entertainment are for teens and adults only.

Join in over 30 home-grown, social activities scheduled daily or explore dozens of year-round and seasonal amenities such as a six sided rock climbing wall, indoor and outdoor pools, bumper cars, go karts, bumper boats, kayaking, snow tubing, ice skating and so much more.  See them all by clicking here.
13 years or older, and for your own safety you must weigh between 100-280lbs.
Kayaking, paddle boarding, paddle and row boating, sailing, water-skiing, swimming, waterslide, fishing (with PA license), and scenic tours.
Yes, with a PA license, available for purchase on property. We have a specific dock designated for fishing on our lake. There are fishing supplies to purchase in the giftshop although we do not rent fishing supplies.
There is an extra cost for the rifle range, batting cages, game rooms, mini bowling, and activities in our Adventures & Passions Series some of which are Ziplining, Segway, & Paintball wars. Read more here.
Winter activities include snow tubing, ice skating, snow shoeing,  &  winter olympics.
Family-friendly, nightly entertainment at our resort includes a Broadway-Style Theme Show, our hilarious staff show, live music, comedy acts, professional jugglers or magicians.

Yes, everything open to guests of Woodloch Springs is open to guests of Woodloch Pines by showing your Woodloch activity bracelet. All Woodloch Pines activities, amenities, and entertainment are open to guests of Woodloch Springs.
There are two parking spaces allotted per unit for you and your guests. Garage door openers will be provided, and you are encouraged to utilize this parking space. *There is a $50 charge for lost garage door openers. *All additional vehicles must be parked in the Clubhouse or Pool lot. Guests are not allowed to park RV’s, boats or trailers within the community.
No. The outdoor pool is for residents of the Woodloch Springs community and guests staying at Woodloch.
The Sports Complex at Woodloch Springs is closed on Christmas Eve and Christmas Day. These are the only 2 days out of the year that the facility is closed.
Yes. Towels, soap in the showers, and hair dryers are all supplied.
Yes. The adult day pass costs $12.50  and children ages 13 and under cost $7.50 for a day. Call for the most updated pricing.
Yes. Our personal trainers have either a certification or a degree in the exercise science field.
No. The fitness center is an adult only facility, therefore we strictly adhere to our policy of being 16 years of age or older to use the fitness center.
Dress Code… Appropriate attire is required at all times. Shirts should be worn at all times in all areas outside the pool.

The Vista & Terrace Dining Rooms… Pants or golf shorts and collared shirts with sleeves are required for men. Dresses, skirts, pants or mid-length shorts and blouses for women; jeans are permitted for breakfast and lunch only.

The Clubhouse Grille Room… Jeans are permitted. Baseball caps, bathing suits, cutoffs, gym shorts or tank tops are not permitted in the Grille Room.

Between 4,773 to 6,579 yards depending on pin placement.
139. Click here for a detailed overview of each hole.
The outstanding signature 14th hole requires a dramatic 220-yard carry over “Hells Gate Gorge” which is carved from the Poconos rugged mountainside by rushing water some 200 feet below.
Coolers are not permitted on the Woodloch Springs Golf Course.
Yes. There is a beverage cart that travels the course for your convenience.
Yes, a 16-acre, state of the art teaching facility provides a driving range and lessons tailored to your individual needs.
The ProShop at Woodloch Springs is equipped with a 9-18 hole simulator and Virtual Driving Range as well as a state-of-the-art performance studio.
Yes, we encourage it. The Country Club at Woodloch Springs Golf Academy offers programs and private lessons for golfers of all ages.

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