Frequently Asked Questions about Our Pocono Mountain Resort

Check-out is 11 a.m. at all properties unless otherwise specified.  Guaranteed check-in time is 5 p.m. on Monday-Saturday, and 6 p.m. on Sunday or holidays.

We accept credit cards, cash, and checks.

We’re so glad you asked… We’ve tirelessly compiled a list of what you should ALWAYS bring, what you should seasonally bring, and what you don’t need to worry about. Click here to read it in all its glory.

We suggest bringing a day bag with essentials for your arrival day, so you can take full advantage of the activities before your room is ready.

We are a family-friendly Poconos resort; therefore, we have dress and conduct policies that we enforce for the safety and comfort of our guests.  Disrespectful conduct or behavior, such as vulgarity, intoxication, theft, excessive rowdiness, excessive noise, and all other actions that negatively impact our guests or staff, will not be permitted.  We reserve the right to expel from the facility without refund for anyone who does not comply with this policy.

Address: 731 Welcome Lake Road Hawley, PA 18428.

Phone number: 570-685-8000.

Service Animals: Woodloch adheres to Title II and Title III of the Americans with Disabilities Act, and all service animals as defined by the ADA are welcome at The Pines at Woodloch and The Springs at Woodloch. Service animals must accompany their handler at all times and must remain under the control of their handler at all times.  

Support Animals: Guests wishing to bring a support animal, comfort animal, or therapy dog to the resort must provide an ESA letter written by a Licensed Mental Health Professional containing the Health Professional’s license type, date of license, license number, and issuing state.  A statement from the animal’s vet confirming the animal’s current health, vaccinations, and demeanor must also be provided.  These references must be provided prior to two weeks of arrival and can be sent to room.reservations@woodloch.com with the full guest’s name and confirmation number provided.  There is an applicable $300.00 non-refundable fee.

Pets: Pets are not allowed on The Pines at Woodloch property. We do have some pet-friendly vacation rentals at our nearby property, The Springs at Woodloch. There is an applicable $300.00 non-refundable, deep pet-cleaning fee for up to 2 animals. Pets must be crated, caged, or in the garage area when you are away from the rental home.  Pet-friendly homes can only be reserved over the phone at this time; please see below.

Reserving Pet-Friendly Accommodations:

Our Poconos pet-friendly vacation rentals must be reserved in advance of your stay and are subject to availability at the time of booking by calling 570-685-8000 option #1. If you fail to make proper arrangements in advance, Woodloch reserves the right to deny overnight accommodations with forfeiture of the deposit. If we are able to change your accommodation type and the home has a different price, you will be charged the difference. If a pet is discovered in your accommodation that was not disclosed to us, you will be charged our standard pet fee of $300 plus an inconvenience fee of $1000.  We ask that all guests be mindful of our policy, as having an animal in a non-approved home could severely impact another guest’s stay.  We thank you for your cooperation in this matter.  

Please note that in the instance of any animal that is disruptive, threatening, aggressive, or out of control, Woodloch may request that the animal be removed from the premises.  In the event an animal causes damage, fees may be charged to either the owner, handler, or the person responsible for the reservation.  

Smoking is not allowed in our Poconos hotel rooms or vacation homes. Additional housekeeping (scrubbing walls and furnishings, and shampooing carpets and drapes) due to the presence of cigarette smoke will result in an additional charge of $300.00 to your bill. We have designated outside smoking areas on the property.

Dress is generally casual in our main dining room. During all meals, shoes and shirts are required, and bathing suits are not permitted. T-shirts, baseball caps, or knit hats are not permitted during dinner on Theme Night; collared shirts are strongly recommended. Our Theme Nights are typically Saturdays year-round, with exceptions during certain holiday packages and the summer.

Yes, Wifi is provided as a complimentary service and will appear on your Wifi-capable device as Guestlinx. There is no password required for access.

Please note that WiFi and streaming/cable television are third-party services provided complimentary to you. No compensation will be given in the event of service interruptions.

We offer an array of 30-plus scheduled activities daily at our Pocono Mountains resort, as well as resort amenities. 

The Main Dining Room at The Pines at Woodloch is the location for your meals if you opt to stay on our meal plan. Other options include: 

• The Country Store, our on-property deli
• The North Lodge snack bar
• The Market convenience store, deli, and gas station
• The Woodloch Springs Club House is home to two restaurants — The Grille Room and the Overlook — as well as our Vista Dining Room. 

During our peak season, The Inn at Woodloch is open to guests as well as the Beach Grille and Pool Snack Bar. 

Woodloch is not responsible for lost, stolen, or damaged items.

We do offer tours. If you are interested in a tour, please call our reservations department so that we can schedule one for you, or click here.

Yes. Please display a Woodloch parking pass on your vehicles at each of our three properties.

Unfortunately, we do not offer day passes to use the activities on The Pines at Woodloch property.  This is a privilege reserved exclusively for our overnight guests.

Yes. The Pines at Woodloch shuttle runs from 8 a.m. until late-night, daily on The Pines at Woodloch resort only and makes stops at all building entrances at approximately 15-minute intervals, but with multiple buses running at a time, it’s unlikely you’ll need to wait this long. Unfortunately, the shuttle does not travel to The Springs at Woodloch or The Lodge at Woodloch.

There is a fitness center above the Pool in Springbrook on our main resort property. There is also The Sports Complex located at our nearby sister property, The Springs at Woodloch.

Yes. There is an ATM located outside of the Heritage Night Club on The Pines at Woodloch property, and also one located inside The Market at Woodloch.

In most cases, with some limitations.

We offer special rates throughout the year. These can be found on our Special Packages page or by signing up for our monthly email here. We also offer an array of Poconos vacation packages and deals throughout the year.

Outside alcohol is permitted on all of our properties. Sale and/or consumption of alcohol to anyone under the age of 21 is prohibited and against state and federal laws. PA laws prohibit outside alcoholic beverages in our dining rooms, pool areas, beach, or sports bar, or anywhere alcohol is sold.

Yes, it is available upon request. Tipping is greatly appreciated by luggage staff as this service is not included in the service charge portion of your bill.

The Pines at Woodloch and The Springs at Woodloch guests can book appointments for treatments 14 days in advance by calling 570.685.8000 Option #2  for the Spa Concierge, based on availability at The Lodge at Woodloch.  Spa reservations provide access to the spa and water facilities 1 hour prior to the treatment and 1 hour after.  Please note that activities, classes, and exercise facilities are reserved exclusively for guests of The Lodge at Woodloch.  For other questions regarding spa treatments and availability, please contact The Lodge at Woodloch directly or click here for more.

We have three Tesla Brand Level 2 chargers at The Pines at Woodloch main property. One is located at the phone building in the upper Night Club parking lot, and two are located at the Mt. Laurel parking lot garage building.

We also have adapters to connect the universal J-Plug (SAE J1772) that all other US-made electric vehicles use.

All electric vehicles come with a 120 volt (NEMA 5-15), standard receptacle outlet charger cord. They can charge in any standard household wall outlet. This, however, takes 8 plus hours for a full charge.

*We will be increasing the number of chargers we have on the property in the near future.

We promote a family-centric inclusive experience, where alcoholic beverages are available but are not included in your package price.

For your convenience, daily room make-ups are available for The Pines at Woodloch American Plan guests only.  Fresh linens and refuse removal can be arranged at any time with the Front Desk.  If staying at The Springs at Woodloch or on a Non-American Plan reservation, housekeeping services can be purchased for an additional charge.

Your deposit is refundable upon receipt of cancellation fourteen (14) days prior to your arrival date, less a $25 administrative fee (Effective 3/1/27, this fee will increase from $25 to $50).  If your cancellation is received less than fourteen days in advance, we will hold your deposit for a future reservation, which must be made within two years.  Cancellation with less than five (5) days’ notice will result in forfeiture of the deposit.  In the event of a no-show, late arrival, or early departure, you are responsible for the full value of the stay. 

If you have any questions relative to this policy, please call our reservations department at 570-685-8000 option #1, option #1.

Yes, if your party has 20 or more adults (age 20 or older) you may qualify for group rates depending upon your desired dates.

Reservations can be made 24/7 through our online booking engine. Please call our Reservations Department from 8 a.m. to 6 p.m. EST Mondays through Fridays and from 8 a.m. to 5:30 p.m. EST on Saturdays and Sundays.

21 years or older.

Details are available for each room type by clicking here. We also offer Poconos vacation rental accommodations at The Pines at Woodloch and nearby The Springs at Woodloch.

Vacation homes on both our Poconos properties are fully equipped. Everything you need is in your house, from linens and towels to dishes and soaps. Daily housekeeping is only available when staying on our inclusive American Plans at the Pines at Woodloch. Staying in a house at either The Springs at Woodloch or our main Poconos resort property entitles you to full access to all activities, resort amenities, and nightly entertainment.

Yes, all our homes are fully equipped for your stay.

Yes, dish soap is provided in all rooms/houses with kitchens or by calling the Front Desk at 570-685-8300.

The 18% service charge covers use of resort amenities and included services.  Gratuities for staff are not expected nor required for any services included in your stay.  Gratuities for bar service, luggage assistance, or any other package incidentals are not included.  In the event that you experience exceptional service, gratuities are gratefully accepted.

Occupancy in our vacation rentals is between 6 and 12 people, including children, depending on the vacation rental you occupy. If the maximum occupancy limit is exceeded, an additional per-person, per-day charge will be applied.

With so many things to do at our resort in the Poconos, it’s helpful to have an activity sheet. You can find one at the Front Desk, your breakfast table, on Woodloch TV, or even download it straight to your mobile phone using the QR Code on the map or by clicking here.

Please take note that many of our activities only occur once during your stay, and many of our amenities will be open at later times.

Anywhere there’s water, towels are provided for you. Towels provided are standard size. Please pack your own if you prefer a larger beach towel.

The indoor pool at The Pines at Woodloch is open from 10 a.m. to 9 p.m., and the outdoor pool is open from 10 a.m. to 6 p.m. unless otherwise specified. The pools at The Springs at Woodloch Sports Complex open at 6 a.m. for adults only and then are open from 10 a.m. to 9 p.m. for all ages, unless otherwise specified. These hours are subject to change.

You must be 14 years of age or older to utilize our hot tubs, with the exception of a Junior hot tub at The Pines at Woodloch pool that is reserved for children ages 7 and older, and it is set at a lower temperature for their safety.

There are female, male, and family locker rooms in our pool area at The Pines at Woodloch. There are male and female locker rooms at The Springs at Woodloch Sports Complex.

For everyone’s safety and convenience, only food and drinks sold at the outdoor pool at The Pines at Woodloch and The Springs at Woodloch Sports Complex are permitted.

Activity Bracelets…  In order to ensure that only Woodloch guests are using our facilities, activity bracelets are given to our guests upon check-in during peak packages. The bracelet allows Woodloch guests access to all activities and amenities, as well as evening entertainment.

Any teenager in your group should receive a “Teen Bracelet” upon check-in. If they do not receive one, please stop at the Front Desk. Some events and entertainment are for teens and adults only.

During your Poconos vacation, join over 30 home-grown, social activities scheduled daily or explore dozens of year-round and seasonal amenities such as a six-sided rock climbing wall, indoor and outdoor pools, bumper cars, go-karts, bumper boats, kayaking, snow tubing, ice skating, and so much more. See them all by clicking here.

We offer a number of water activities, including kayaking, paddleboarding, paddle and row boating, sailing, water skiing, swimming, waterslides, fishing (with a Pennsylvania license), and scenic tours.

Yes, with a Pennsylvania license, available for purchase online at: https://www.fishandboat.com/Fishing/Buy-License/Pages/default.aspx. We have a specific dock designated for fishing on our lake. There are fishing supplies to purchase in the gift shop, although we do not rent fishing supplies.

There is an extra cost for the rifle range, batting cages, game rooms, mini bowling, and activities in our Adventures & Passions Series, some of which are Archery Wars and Paintball Wars. Read more here.

Winter activities at our Pocono Mountains resort include snow tubing, ice skating, snowshoeing, and the winter Olympics.

Family-friendly, nightly entertainment at our resort includes a Broadway-Style Theme Show, live music, comedy acts, professional jugglers, or magicians.

Yes, everything open to guests of The Springs at Woodloch is open to guests of The Pines at Woodloch by showing your Woodloch activity bracelet. All activities, amenities, and entertainment at The Pines at Woodloch are open to guests of The Springs at Woodloch.

Registration for vacation rentals at The Springs at Woodloch is at the Reception Center at The Market at Woodloch. Head to 1623 PA 590, Hawley, PA, to check in to your vacation rental. Reception Center hours are 8 a.m. to 5 p.m. Saturday through Thursday and 8 a.m. to 7 p.m. Friday. If arriving after hours, please check in at The Pines at Woodloch (check-in available 24 hours.)

There are two parking spaces allotted per unit for you and your guests. Garage door openers will be provided for houses with garages, and you are encouraged to utilize this parking space. *There is a $50 charge for lost garage door openers. *All additional vehicles must be parked in the Clubhouse or Pool lot. Guests are not allowed to park RVs, boats, or trailers within the community.

No. The outdoor pool is for residents of The Springs at Woodloch community and guests staying at The Pines.

The Sports Complex at The Springs at Woodloch is closed on Christmas Eve and Christmas Day. These are the only 2 days out of the year that the facility is closed.

Yes. Towels, soap in the showers, and hair dryers are all supplied.

Yes. The adult day pass costs $12.50 and children ages 13 and under cost $7.50 for a day. Call for the most updated pricing.

Yes. Our personal trainers have either a certification or a degree in the exercise science field.

No. The fitness center is an adult-only facility. We strictly adhere to our policy of being 16 years of age or older to use the fitness center.

Appropriate attire is required at all times. Shirts should be worn at all times in all areas outside the pool.

Dress in our dining rooms at The Springs is smart casual: pants, collared shirts, skirts, dresses, pants, mid-length shorts, or blouses are suggested. Jeans are permitted for breakfast and lunch. Baseball caps/hats, bathing suits, cutoffs, gym shorts or tank tops are not permitted.

Exceptions for The Grille Room: Jeans and baseball caps/hats are permitted.

Between 4,773 and 6,579 yards, depending on pin placement.

139. Click here for a detailed overview of each hole.

The outstanding signature 14th hole requires a dramatic 220-yard carry over “Hells Gate Gorge,” which is carved from the Poconos rugged mountainside by rushing water some 200 feet below.

Coolers are not permitted on The Springs at Woodloch Golf Course.

Yes. There is a beverage cart that travels the course for your convenience.

4.5 hours.

The ProShop at The Springs at Woodloch is equipped with a 9-18 hole simulator and Virtual Driving Range, as well as a state-of-the-art performance studio.

Yes, we encourage it. The Learning Center at The Springs at Woodloch offers programs and private lessons for golfers of all ages.