Terms & Conditions

What is and is not included in our rates:

Included in every rate: Activities (contests and games), nightly entertainment (shows, magicians, etc.), resort amenities, events (carnivals, concerts, special guests etc.)

Not Included in any rate: Alcohol, Spa (The Lodge at Woodloch), Zip Line, Wine Tasting, Gardening Class, Spa Cooking Demo, Spa Art Classes, Paintball, Segway Tours, Excursions, Shooting Barn, Kayak River Tours, and Fishing Licenses.

 

Inclusive packages are referred to as the American Plan package. Rates are per adult, per night, based on double adult occupancy, includes meals, daily housekeeping, and are subject to availability. Packages require a minimum 2-3 night stay. Advertised rates do not include 7.5% tax and 15% service charge.

All rates are subject to change before booking and will vary with accommodation and plan selection. Packages do not include alcohol. All plans include use of resort amenities, activities, and nightly entertainment.

Best Value Packages

Nightly rates listed. Packages generally sold midweek (Mon-Fri) and weekends (Fri-Sun). Minimum stay may apply. Rates are per adult, per night, based on double adult occupancy, and are subject to availability. Available at Woodloch Pines unless otherwise specified.

 Our best value rates include;

  • The Woodloch Experience Activity Bracelet
  • 2-meals daily (unless otherwise specified)
  • Nightly entertainment at Woodloch Pines
  • Flexible accommodations, based on availability

These rates generally require a two-night minimum with the exception of holidays where more nights may be required. Advertised rates do not include 7.5% tax and 15% service charge.  Best value rates cannot be combined with other offers or discounts of any type.   Flexible accommodations guarantee you a room that will adequately fit your needs, but room type will be assigned upon check in. 

American Plan Packages

The American Plan is Woodloch’s famous inclusive package, comparable to a “Cruise on Land”.

Your inclusive American Plan package features:

  • Two or Three Delicious & Abundant Meals Daily
  •  Spacious & Immaculate Accommodations
  •  Woodloch Experience Activity Bracelet
  •  Astounding Nightly Entertainment
  •  Daily Housekeeping

 Rates are per person, per night and vary based on number of occupants, accommodation type and meal package selected. Advertised rates do not include 7.5% tax and 15% service charge.

Non-Traditional Packages at Woodloch Springs

The Non-Traditional Plan Package rates are per house, per night, and require a two-night minimum. Rates do not include 9% tax and 15% service charge. Maximum guest home occupancy may be exceeded by two. There is an additional charge of $50.00 per additional person, per night.

Available at Woodloch Springs, located only two miles away from our main property, Woodloch Pines. Transportation is not provided and you will be required to use your own vehicle to travel between properties.

 Our Non-Traditional Plan features;

  • Woodloch Experience Activity Bracelets
  • Nightly entertainment at Woodloch Pines
  • Spacious & Immaculate Guest Home Accommodations

Meals and daily housekeeping are not included, but can be purchased à la carte based upon availability. All homes come fully furnished with a gas fire place. Non-Traditional Plans require a two-night minimum with the exception of holidays where more nights may be required.

Please note: All guest homes are privately owned so décor and floor plans may vary from house to house.  All homes will have a full-size refrigerator, iron, ironing board, coffeemaker, combo VHS/DVD player, and complimentary WiFi access included for your convenience.  Cribs are available at $20.00 per crib per stay.  One complimentary rollaway bed/bedrails available at no additional charge.  Additional rollaway beds available at $50 per bed per stay.

Particular homes are not guaranteed, and guest homeowners have first preference to their home.  In the event that a homeowner chooses to take their home, Woodloch reserves the right to substitute suitable accommodations based on the number of total occupants.

Check In // Check Out

We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM most days with the exception of Sundays which accommodations are guaranteed by 6:00 PM. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.

Accommodations Disclaimer 

Requests for specific accommodations can be noted, but are not guaranteed.  Woodloch reserves the right to make changes to your accommodation based on extenuating circumstances, such as but not limited to maintenance issues, guest conflicts, and acts of God (i.e.: extreme weather).  Confirmed accommodations may be substituted with accommodations suitable for the total number of occupants at the price confirmed at the time of booking.

Debt & Gift Card Policy

Please be prepared to present a valid CREDIT CARD at check-in, as the use of DEBIT CARDS will place a hold on your bank funds (the length of the hold varies per your financial institution’s policies). DEBIT CARD payments can be accepted for deposits on your account and at check-out only. We cannot accept any prepaid gift cards, including ones issued by credit card companies.

Cancellation Policy

Your deposit is refundable upon receipt of cancellation thirty (30) days prior to your arrival date, less a $25 administrative fee. If your cancellation is received less than thirty days in advance, we will hold your deposit for a future reservation, which must be made within two years. Cancellation with less than five (5) days notice will result in forfeiture of deposit.

Green Tourism 

Woodloch is proud to participate in the Green Lodging Partnership with the Delaware Highlands Conservancy. A $2.00 donation will be added to your guest bill at check-out, but can be removed upon request. We sincerely hope that you will join us in preserving our area’s natural resources and thank you for your donation. For more information, please visit www.delawarehighlands.org.

800.Woodloch Option #1

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