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THE WOODLOCH EXPERIENCE IS BACK!

We are back in action!  We thank you for following along with us as we laughed together, played together, sang along, and warmed each other’s hearts from a distance with our Woodloch at Home program.  Now, pack up the car and head up to the pristine shores of Lake Teedyuskung!  The value-packed, fun-filled Woodloch experience you know and love is back and ready, along with some slight modifications.

As we play together and make life-lasting memories this summer on the Woodloch campus, we will have some guidance to follow along the way.  We are excited to tell you about the Woodloch Wellness Standard and understand how we can all “Resort Responsibly.”  Through this, we promise to continue to provide our genuine warmth and very special brand of hospitality to each guest experience.

We will do our best to be as thorough in communicating what the Woodloch experience is all about, but as questions or concerns arise, please do not hesitate to call our reservations department, which is available 8am – 6pm daily at 800-966-3562, Option 1, Option 1.

Woodloch Wellness Standard
Resort Responsibly: Together we can stop the spread.

THE WOODLOCH EXPERIENCE IS BACK!

We are back in action!  We thank you for following along with us as we laughed together, played together, sang along, and warmed each other’s hearts from a distance with our Woodloch at Home program.  Now, pack up the car and head up to the pristine shores of Lake Teedyuskung!  The value-packed, fun-filled Woodloch experience you know and love is back and ready, along with some slight modifications.

As we play together and make life-lasting memories this summer on the Woodloch campus, we will have some guidance to follow along the way.  We are excited to tell you about the Woodloch Wellness Standard and understand how we can all “Resort Responsibly.”  Through this, we promise to continue to provide our genuine warmth and very special brand of hospitality to each guest experience.

We will do our best to be as thorough in communicating what the Woodloch experience is all about, but as questions or concerns arise, please do not hesitate to call our reservations department, which is available 8am – 6pm daily at 800-966-3562, Option 1, Option 1.

Resort Responsibly: Together we can stop the spread.
Woodloch Wellness Standard

(Click below to expand a topic.)

Our Promise to You

  • All of us here at Woodloch promise to keep the safety of our guests, staff, and community clearly in focus at all times while maintaining a fun and value-packed vacation experience. Through this, we promise to continue to provide our genuine warmth and signature brand of hospitality to each and every Woodloch experience.

We promise to:

    • Maintain aggressive cleaning protocols throughout the facility by cleaning and sanitizing
    • Administer health assessments to all staff prior to their shift starting
    • Adhere to social distancing guidelines established for our facility
    • Provide readily available hand sanitizer or hand washing stations
    • Train all our employees on the necessary measures that ensure the safety of our guests and staff
    • Use masks and personal protective equipment, where and when practical to do so
    • Provide as much of the Woodloch experience and modify what we must to ensure the Woodloch magic
    • Be here for you.  If you need anything at all, we’re here to assist in making your experience the best that it can be

Your Promise to Us

  • We’re all in this together, we ask that in reciprocation you make a promise to us; that you will follow our guidance and general knowledge while enjoying our facility so we can all be healthy and happy together.

We ask that you promise to:

    • Practice good hygiene
    • Please wear your mask when in public spaces at Woodloch
    • Be conscientious of those around you, follow social distancing guidelines and respect the experience of others
    • Be patient and kind through this journey; a little understanding and hospitality on both sides will go a long way
    • Not lose sight of what’s most important, enjoy your time with us and reconnecting with your family
    • If you have been experiencing symptoms of COVID-19 or have been recently exposed, we ask that you postpone your trip; we’ll be here when you’re healthy and ready to play

The Woodloch Wellness Standard & Housekeeping

The Woodloch Wellness Standard is a symbol of the quality and care that goes into the Woodloch experience.  It ensures that along with safety and cleanliness, we promise to continue to provide our genuine warmth and very special brand of hospitality to each and every guest experience.

  • We have created a full-time safety department to oversee guest and staff safety, whose primary focus will be infection control and prevention
  • Public areas and high public touch points indoors and out will be vigorously and regularly sanitized
  • We will seek to invest in technology that will allow us to minimize the necessary amount of contact between guests and staff
  • We have bonded with our industry and are signees and followers of
  • We will meet or exceed all Pennsylvania and CDC cleaning and disinfecting guidelines for public space as well as guest accommodations

In Room Experience:

  • Rooms will be certified clean by our Housekeeping Safety Inspectors
  • There will be no daily in-room housekeeping
    • For essential services and maintenance issues, please contact the front desk to schedule a convenient time for servicing
  • You will have the option of a contactless exchange of room amenities, linens, and sundries that are typically provided in rooms
    • Many optional items, including in room coffee makers, extra pillows, decorative blankets, etc… will be removed from guest rooms to reduce the risk of contamination
    • You will be asked to leave your trash and linens in the hallway for proper disposal
  • Woodloch maintains a staff of emergency medical technicians on our property with acute care for minor injuries and illness available 24 hours a day
  • Woodloch will continue to be a positive force in the local community and will actively seek out opportunities to give back to healthcare workers, essential workers, first responders and others affected in our community

Wearing a Face Covering at Woodloch:

  • Per the July 1st, 2020 Pennsylvania state mandate, as well as everyone’s well-being, masks or face coverings are required for all guests ages 2 and older.
  • Where to wear:
    • You must wear your mask in all indoor public spaces and outdoors when a social distance of a minimum of 6 feet cannot be achieved.
    • You do not need to wear your mask while eating or drinking, nor swimming

Hiking and Nature Trails

Woodloch’s 1,500 acres provides ample green space for our guests to enjoy the expansive and fresh outdoors.  We have 3 on property walking trails.

  • The Woodloch Nature Trail: A 1-mile paved loop in the heart of the property.  This is a beginner trail.  
  • The Tower Hiking Trail: A 3-mile natural trail that begins at the end of the Woodloch Nature Trail. This is a beginner to moderate trail that is mostly flat. 
  • The Springs Trail: Beginning from The Market at Woodloch, this 5-mile hiking trail blazes through the deep Woods of NEPA.  This is a moderate trail with varying inclines and descents.

The amenities at Woodloch are an integral element to a Woodloch stay.  While the experiences of most of our amenities are individualistic in nature, some of the equipment is shared, here’s what you can expect:

  • Some amenities will require pre-registration, which can be done through the Woodloch App.
  • Some amenities and equipment may need to be signed out, our amenities desk located at the Skate Shop and Beach will be able to assist.
  • Here’s what will be available:
    • Archery*
    • Escape Rooms*,**
    • Bumper Boats*
    • Go Carts and Kiddie Carts*
    • Paintball Range Shooting Range*
    • Batting Cages
    • Bocce Ball
    • Mini Golf
    • Playgrounds (including our NEW -HUGE- Lakeside Playground!)
    • Rock wall*
    • Shooting Barn**
    • Playgrounds
    • Shuffleboard
    • Trap Shoot
    • Bumper Cars*
    • Paint & Sip Classes*,**
    • Wine & Chocolate Class*,**
      • *reservation recommended, some amenities may have capacity modifications
      • **these items may require a nominal fee
  • Backyard Games (Available to reserve per hour. Included in your stay.)
    • Bag-O
    • Kan Jam
    • Hook & Ladder
    • Basketballs, Volleyballs, Wiffleball, Kickballs
    • Horse Shoes
    • Frisbee
    • Spike Ball
  • Here’s what may not be available in the PA “Green” Phase
    • Skating
    • Water skiing
    • Zip line

What if it rains??

Events, Games, and Entertainment

One of the elements of what makes the Woodloch experience so special are our group events. Woodloch owns the playbook on fun, but we’ll need to make some adjustments.

(In-room/Outdoor) /

  • Outdoor Evening Entertainment
    • A large screen, or outdoor stage will be set up to allow for social distancing.
    • You may be encouraged to bring your own seat; lawn chairs and blankets will be allowed, so long as you’re mindful of the party next to you and respect social distancing guidelines.
    • You can expect events such as:
      • Movie night
      • Live Music
      • Horse Racing
      • Bingo
      • More…
  • Indoor Evening Entertainment
    • The North Lodge, The Heritage Nightclub, and Keystone Rooms will all be open and available with some capacity modifications.
    • Acts such as comedians, variety acts, and others may have 2 seating times to adjust to social distancing.
    • For the time being, the Woodloch Theme Show and the Woodloch Staff Show will not be performing until further guidance is given.
  • Silent DJ /
    • Our outdoor DJs will be pumping the music across the resort allowing you to bump along from your room, balcony, outdoors in a socially distant manner, but of course with your party.
  • Cupcake Wars* /
    • The Cupcake Kit will be your ticket to build your masterpiece.  Entry submissions will take place on social media and hand in your completed kit and judging will be broadcast on our in-room TVs!
  • Olympics*
    • 6 brand new active events that the whole family can participate in, no athleticism required.  You and your party will race against the clock.
  • Decades Field Day Games*
    • 6 different family field events celebrating and honoring iconic moments through the decades.  
  • Minute To Win It* /
    • In these 6 zany games featuring only simple everyday household items, you’ll compete in these challenges with your team.    
  • Boat Building*
    • With only a few simple items, some cardboard, and duct tape, your party will need to construct a boat – and hope it floats!
  • Scavenger Hunt* /
    • Your party will be on its own in this property-wide search.  You’ll be given a scavenger hunt kit to get started and within your time frame you’ll need to complete the kit and return to base.  Good luck racers!
  • Family Game Contests
    • Earn Woodloch medals in curling, bowling, bag-o, and more.
  • Kids’ Club Program
    • Program for children up to 10 divided into Cubs: aged 6 and under; and Scouts: aged 7-10. Featuring arts and crafts, modified sports competitions, story time, and more.
  • Hot Shot Sports* 
    • Gym style games, most points win and/or a race against the clock
  • Trivia Competitions /
    • Cash Cab, Jeopardy, Name That Tune, Smarter Than a 5th Grader, That’s Entertainment, You Think You Know Music,  and more
  • *Reservations recommended for these events

Pools and Lake

LAKESIDE

  • The lakefront will be open and available for our guests.  Lawn chairs will be spread out to adhere to social distancing guidelines
  • The Beach and Pool bars will be open and available for food and cocktail take out
    • Amenities:
      • Paddle Boats, Kayaks, Row Boats, Stand Up Paddle Boards will all be available.  There will be a “RETURN” side and a “CLEAN” side to allow for appropriate sanitizing. 
      • Lakefront water slide will be available
    • Beach Amenities Desk:
      • Boats, bocce balls, mini golf equipment, pool towels etc… may be borrowed and enjoyed but are required to be signed out before each use.  Upon return, all equipment will be properly cleaned for the next use.
    • Boat tours will be available with capacity modifications.  You can register for this event through the App, once available.
        

POOLSIDE

  • The pools are open!
  • The indoor pools at Woodloch Pines and Woodloch Spring, indoor splash zone, indoor water slide, hot tubs, and locker rooms will be open with some capacity modifications

Dining Experience

Family mealtime is a vital part of the Woodloch experience and we will ensure that the warmth and connectivity of a Woodloch meal will remain!

  • Full-service, indoor dining will be available throughout Woodloch!
  • Tables will be spaced appropriately to adhere to social distancing guidelines.  On occasion, capacity modifications will be made to accommodate all diners.
  • If you prefer to do take-out dining, that will be available for you as well!
    • American meal-plan guests can order to-go from the Main Dining Room at Woodloch Pines:
      • Breakfast can be ordered between 8:00am and 10:00am
      • Lunch can be ordered between 12:00pm and 2:00pm
      • Dinner can be ordered between 5:30pm and 7:30pm
  • Woodloch offers a wide array of a la carte, quick-bite, and beverage options for you to enjoy across our campus:
    • Woodloch Springs provides a full a la carte to-go menu for breakfast, lunch, and dinner, along with hand crafted cocktails (570-685-8131 / menu)
    • The Pool and Beach Bar
    • The Country Store at The Inn
    • NEW – Freshly made pizza from the Inn
    • Gigis Coffee House
    • The Market at Woodloch

You can view all menus and options HERE or by downloading the Woodloch App.

Check In/Out & Your Room

  • For Check In
    • Upon arrival temperatures will be taken of your traveling party curbside
    • One person from your party will be allowed to enter the main office to register your group
    • If your room is not ready, you will be contacted when it is and keys will be delivered or available for pickup from the satellite concierge desk
  • There will be no daily in-room housekeeping
    • For essential services and maintenance issues, please contact the front desk to schedule a convenient time for servicing
  • Guests will have the option of a contactless exchange of room amenities, linens, and sundries that are typically provided in rooms
    • Many optional items, including in room coffee makers, extra pillows, decorative blankets, etc… will be removed from guest rooms to reduce the risk of contamination
    • You will be asked to leave your trash and linens in the hallway for proper disposal
  • For Check Out
    • If preferred, you will be able to check out by phone  
    • We ask that you call the front desk when vacating your room to help us begin the housekeeping process

Golf

  • Tee times are required and will depart every 10 minutes
  • All carts are cleaned and sanitized before and immediately after every round.
  • Please read the full outline of our new golf protocol here

SPA

  • The Lodge at Woodloch is open for treatments and services at a limited capacity to our in house guests at Woodloch Resort.
  • A la carte day spa treatments will be offered. Due to governmental restrictions, the day spa experience will no longer include the use of the indoor pool, the indoor or outdoor whirlpools, steam rooms, or saunas. All day guests are welcome to use kayaks and stand-up paddleboards on the spa’s lake as well as the extensive on-site trail system. Guests will also have full access to the archery range, cruiser bikes, geocaching, fishing equipment and disc golf. Additionally, retreat locker rooms, private showers and grooming areas can be utilized, and both the Whisper Lounge and Gather Suite remain open for relaxing or socializing after spa treatments.
  • Day passes and day packages will not be offered given reduced class sizes as well as occupancy limitations in spa areas.
  • Please visit The Lodge at Woodloch for a complete explanation of policies and procedures for guests.

Our Staff

The personalities at Woodloch are what make Woodloch, Woodloch.  Those of you who have stayed with us know that we like to shake hands, and we give hugs.  Some of that familiarity will have to happen at a distance.  The health, safety and well-being of our Woodloch family is our utmost priority.  Here’s what you can expect for our team:

  • Approved PPE will be given to all staff members
  • All staff members will be required to wear masks while on property, indoors and out.
  • Staff will have a wellness assessment and be required to have their temperature taken upon arrival to work each shift.  A temperature of 100.4 degrees Fahrenheit or higher will result in the staff member returning home.
  • Staff members are instructed to remain home and seek consultation with their primary care physician if they experience any potential symptoms of Covid-19 or any illness for that matter.
  • Contact tracing measures have been implemented in the event of exposure
  • The safety department will conduct all-staff meetings on a regular basis to discuss symptom recognition, cleaning and sanitizing procedures, proper hand and personal hygiene as well as protocol change guidance.
  • All food and beverage employees will follow Serv-Safe guidelines.
  • All departments will perform area sanitizing at the conclusion of each shift that are then recorded in cleaning logs.
  • We will conduct transparent and open communication between management and staff about changes as they occur.

It is important to note that our guests and community members must fully comply with recommended measures in order to ensure the highest standards of safety. To make this all work, we depend on the reciprocity of our patrons to wear a mask, wash their hands, social distance, stay home when they are not well, and respect our policies.

General Information

  • We ask that you please take yours and your party’s own temperature before you depart for Woodloch as we will also take contactless, temporal temperatures of all guests in your party upon arrival. If you, or anyone in your party, have a temperature of 100.4 degrees or higher, you will not be permitted entry to Woodloch Resort.
  • Per the July 1st, 2020 Pennsylvania state mandate, as well as everyone’s well-being, masks or face coverings are required for all guests ages 3 and older.  You must wear your mask in all indoor public spaces and outdoors when a social distance of a minimum of 6 feet cannot be achieved.  You do not need to wear your mask while eating or drinking, nor swimming.
  • As we work towards a limited contact environment, we ask that you are responsible for your own luggage, as luggage handling services will be unavailable including Woodloch’s storage of luggage or coolers.
  • We will display appropriate signage throughout the resort to keep you informed of guidelines, changes, and reminders.
  • Woodloch Pines shuttles will be available at a reduced capacity and will receive hourly disinfection.  We ask that you enjoy the beauty of our property and walk when you can, allowing our friends who need the shuttles most to have them at their disposal.
  • Babysitting services will not be available until we get better guidance on operations.
  • Prior to arrival, you will be asked to read and sign our Covid-19 waiver that will be included in your pre-arrival or confirmation email making note if anyone in the traveling party has expressed any Covid-19 symptoms within the past 72 hours.

As always, we are all here to assist you.  Don’t be shy, if you need anything, or have any questions along the way, don’t hesitate to ask!

Our Cancellation Policy

Your vacation is safe with us.  We understand in these uncertain times that we all need to be a little flexible and creative.  We know you’ve been planning your Woodloch getaway and we both don’t want you to lose that joy, so we’re here to work with you. In light of recent events surrounding COVID19, we have amended our cancellation policy for stays through January 2nd, 2021.

  • Your deposit is refundable upon receipt of cancellation fourteen (14) days prior to your arrival date, less a $25 administrative fee.  If your cancellation is received less than fourteen days in advance, we will hold your deposit for a future reservation, which must be made within two years.  Cancellation with less than five (5) days notice will result in forfeiture of deposit.  In the event of a no-show, late arrival, or early departure you are responsible for the full value of the stay.
  • If you have any questions relative to this policy please call our reservations department at 1.800.966.3562 option 1, option 1.
American Hotel and Lodging Association: Safe Stay
Pocono Promise
CDC Guidelines

What’s Next?

800.Woodloch Option #1

Contact Us